Privacy Policy

Last updated: 22 July 2026

This Privacy Policy explains how SIA “Kiwimotion AI” collects, uses, stores, shares, and protects personal data when you access or use KiwiMotion.ai and its AI video, image, audio, voice, avatar, editing, and related generation services.

1. Data controller

KiwiMotion is operated by:

SIA “Kiwimotion AI”
Registration No.: 40203484044
Registered address: Cēsis, Bērzaines iela 36-18, LV-4101, Latvia
Email: support@kiwimotion.ai
Phone: +371 25425428

SIA “Kiwimotion AI” is the data controller responsible for the processing described in this Privacy Policy.

2. Scope of this Policy

This Privacy Policy applies when you:

• Visit KiwiMotion.ai
• Create or use a KiwiMotion account
• Upload images, videos, audio, or other media
• Enter prompts or generation instructions
• Generate, edit, upscale, or otherwise process content
• Use your KiwiMotion Library
• Contact customer support
• Interact with other KiwiMotion features

Third-party websites and services linked from KiwiMotion may have their own privacy policies.

3. Information we collect

Account and authentication information

When you create or use an account, we may process:

• Your name
• Email address
• Profile image
• Internal account identifier
• Authentication-provider identifiers
• Login and session information
• Account settings and preferences
• Subscription plan and credit balance
• Account-security information

When you sign in through Google or another authentication provider, we receive information that the provider makes available according to your permissions and account settings.

Prompts, uploads, and generated content

When you use KiwiMotion’s AI tools, we may process:

• Text prompts and negative prompts
• Uploaded images and reference images
• Uploaded videos and reference videos
• Uploaded audio and voice samples
• Generation settings and selected models
• Generated images, videos, audio, and other outputs
• Thumbnails, posters, and optimized media versions
• Provider request identifiers
• Generation status and error information
• Technical metadata associated with the generation

Images, videos, voice samples, and other content may contain personal data relating to you or other people.

Do not upload content unless you have the necessary rights, permissions, and lawful basis to use it.

Usage and technical information

We may process technical and usage information such as:

• IP address
• Browser and device type
• Operating system
• Pages and features used
• Login timestamps
• Model selections
• Generation activity
• Credit usage
• Request and error identifiers
• Security and abuse-prevention information
• Cookies and browser-storage information
• Diagnostic and performance information

Support communications

When you contact KiwiMotion, we may process:

• Your name
• Email address
• Message subject
• Message content
• Account or user identifier
• Information and attachments you choose to provide
• The date and time of the communication

Support requests may be processed through KiwiMotion’s email and email-delivery providers.

4. How and why we use personal data

Providing the KiwiMotion service

We process information to:

• Create and manage accounts
• Authenticate users
• Process requested AI generations
• Store and display generation history
• Operate the KiwiMotion Library
• Apply credits and usage limits
• Provide downloads, editing, and remix features
• Restore previous generation settings
• Provide technical and customer support

The legal basis for this processing is generally the performance of our contract with you or taking steps at your request before entering into a contract.

Security, fraud prevention, and service reliability

We may process account, technical, usage, and generation information to:

• Protect accounts and systems
• Prevent fraud and misuse
• Detect prohibited or abusive activity
• Investigate errors and failed requests
• Prevent duplicate or unauthorized requests
• Maintain service availability
• Enforce our Terms of Service
• Establish, exercise, or defend legal claims

The legal basis for this processing is our legitimate interest in operating, securing, and protecting KiwiMotion and its users.

Legal compliance

We may process and retain information when necessary to:

• Comply with applicable laws
• Respond to lawful requests from authorities
• Meet accounting or tax obligations
• Protect legal rights
• Handle disputes and complaints
• Comply with court orders or regulatory requirements

The legal basis is compliance with legal obligations or our legitimate interests in protecting legal rights.

Consent-based processing

Where required, we may request your consent for optional processing such as:

• Marketing communications
• Non-essential analytics
• Advertising or marketing cookies
• Other optional tracking technologies

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Service communications

We may send emails necessary to operate your account or provide the service, such as security messages, support responses, generation notices, or important service updates.

We do not sell personal data.

5. AI processing

KiwiMotion uses third-party AI and infrastructure providers to perform generation and editing requests.

Depending on the model or feature you select, we may transmit the following information to the relevant provider:

• Your prompt
• Negative prompt
• Uploaded media
• Reference media
• Voice or audio samples
• Generation settings
• Technical request information

Only information reasonably necessary to complete the selected request should be transmitted.

Provider handling practices, including temporary retention and whether information may be used to maintain or improve provider services, can differ by provider, service, contract, and account configuration.

KiwiMotion does not guarantee that every external AI provider uses identical retention practices. Where possible, KiwiMotion uses API or business services and appropriate contractual settings intended for commercial processing.

KiwiMotion does not publicly display content from your private Library unless you deliberately publish, share, or submit it through a feature that clearly indicates that the content will be public.

6. Service providers and recipients

We may share personal data with service providers that help us operate KiwiMotion, including providers of:

• Website and application hosting
• Database hosting
• Cloud storage and content delivery
• Authentication
• AI inference and model processing
• Transactional email
• Business email and customer support
• Security, rate limiting, and abuse prevention
• Error diagnostics and service monitoring
• Professional legal, accounting, or technical services

Current services may include:

• Vercel
• Cloudflare and Cloudflare R2
• Google authentication and Google Workspace
• Resend
• fal.ai
• AI model or inference providers made available through KiwiMotion

The exact AI provider used depends on the model or feature selected.

We may also disclose information:

• Where required by law
• In response to a valid legal request
• To protect users, KiwiMotion, or other people
• In connection with a merger, acquisition, financing, restructuring, or transfer of business assets

Providers may process information only for the services they provide, subject to applicable agreements and legal obligations.

7. International data transfers

Some KiwiMotion service providers may process personal data outside Latvia or outside the European Economic Area.

Where required, international transfers are made using an applicable legal mechanism, which may include:

• A European Commission adequacy decision
• Standard Contractual Clauses
• Contractual and technical safeguards
• Another transfer mechanism permitted by applicable law

You may contact support@kiwimotion.ai for more information about safeguards relevant to a particular transfer.

GDPR rules require transparency about intended transfers outside the EEA and the safeguards used.

8. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy.

KiwiMotion Library

Uploaded media and generated content stored in your KiwiMotion Library are scheduled for automatic deletion after the generation-history period displayed for your plan. Content may be removed earlier when you delete it, close your account, violate the Terms of Service, or removal is required for security or legal reasons.

Deleting a Library item may not immediately remove temporary copies already held in backups, infrastructure logs, or an external provider’s systems. Those copies may remain for a limited period according to the relevant provider’s deletion and backup cycle.

Important files should be downloaded before their Library-retention period expires. KiwiMotion does not guarantee permanent storage.

Account information

Account information is generally retained while your account remains active.

After account closure, limited information may be retained where reasonably necessary for:

• Security
• Fraud and abuse prevention
• Dispute resolution
• Enforcing agreements
• Legal claims
• Compliance with legal obligations

Generation and technical records

Limited generation metadata, request identifiers, usage records, error information, and security logs may be retained for a period determined by operational, security, fraud-prevention, and legal needs.

Some infrastructure-log retention is controlled by the relevant infrastructure provider and account configuration.

Support communications

Support communications may be retained while necessary to:

• Respond to your request
• Maintain relevant support history
• Resolve disputes
• Prevent abuse
• Protect legal rights
• Comply with legal obligations

Support emails may remain in KiwiMotion’s business email account until manually deleted or removed under an applicable retention rule.

Legal and financial records

Records required for tax, accounting, consumer-protection, legal-claim, or regulatory purposes may be retained for the period required by applicable law.

Backups

Deleted information may remain temporarily in encrypted or restricted backups until those backups are overwritten through the normal backup cycle.

9. Cookies and similar technologies

KiwiMotion may use cookies, local storage, session storage, and similar technologies to:

• Keep users signed in
• Maintain secure sessions
• Protect accounts
• Remember essential preferences
• Preserve selected interface settings
• Prevent fraud and abuse
• Provide requested application functionality

Some technologies are strictly necessary for the requested service and may not function correctly if disabled.

KiwiMotion uses Vercel Web Analytics to understand page usage and service performance. This analytics integration loads as part of the application and may process page URLs, referrers, approximate location, browser, operating-system, and device information. Vercel states that its Web Analytics service uses anonymized data and does not use cookies.

KiwiMotion does not currently use advertising pixels, retargeting, or marketing-tracking scripts. If KiwiMotion introduces advertising, retargeting, or other non-essential tracking, this Policy and any relevant cookie controls will be updated.

You can control or delete browser cookies and stored website data through your browser settings.

10. Data security

We use reasonable technical and organisational measures intended to protect personal data, which may include:

• Secure encrypted network connections
• Authentication and access controls
• Restricted production access
• Segregated storage and service credentials
• Monitoring and abuse-prevention measures
• Limited access to administrative functions

No online service can guarantee absolute security.

You are responsible for protecting your login credentials and for avoiding the upload of unnecessary confidential or sensitive information.

11. Your privacy rights

Depending on applicable law and the circumstances, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Request restriction of processing
• Object to processing based on legitimate interests
• Object to direct marketing
• Receive certain information in a portable format
• Withdraw consent where processing relies on consent
• Lodge a complaint with a supervisory authority
• Request information about applicable international-transfer safeguards

These rights may be subject to legal limitations and exceptions.

To submit a request, contact support@kiwimotion.ai.

We may request reasonable information to confirm your identity and protect your account before completing a request.

These rights arise under GDPR provisions governing transparency and data-subject rights.

12. Children’s privacy

You must meet the minimum-age requirements stated in the KiwiMotion Terms of Service.

Where a user is not legally able to agree to the Terms independently, use of KiwiMotion requires authorization from a parent or legal guardian.

KiwiMotion is not intended to knowingly collect personal data from children who are below the applicable minimum age without the required authorization.

Contact support@kiwimotion.ai if you believe a child has provided personal data without the required authorization.

13. Information relating to other people

Your uploads, prompts, reference media, voice samples, and generated content may contain personal data relating to other individuals.

You are responsible for ensuring that you have the necessary:

• Rights
• Permissions
• Consents
• Licences
• Other lawful basis

You must not use KiwiMotion to unlawfully impersonate, exploit, harass, deceive, or violate another person’s privacy, publicity, image, voice, intellectual-property, or other rights. See the Terms of Service for additional requirements.

14. Automated processing

KiwiMotion uses automated systems to:

• Generate requested content
• Apply generation settings
• Calculate credit usage
• Detect technical errors
• Prevent abuse
• Apply content and safety restrictions

These systems do not ordinarily make decisions that produce legal or similarly significant effects concerning users.

15. Changes to this Privacy Policy

We may update this Privacy Policy when:

• KiwiMotion features change
• New providers are introduced
• Payment processing is enabled
• Retention practices change
• Security practices change
• Legal or regulatory requirements change

The revised version will be published on this page with a new “Last updated” date.

Where required, we will provide additional notice of material changes.

16. Contact and complaints

For privacy questions or requests, contact us through the Contact page or using the details below:

SIA “Kiwimotion AI”
Email: support@kiwimotion.ai
Phone: +371 25425428
Registered address: Cēsis, Bērzaines iela 36-18, LV-4101, Latvia

You also have the right to lodge a complaint with the Latvian supervisory authority:

Datu valsts inspekcija — Data State Inspectorate of Latvia: Complaint concerning the processing of personal data

The Data State Inspectorate provides a formal service for complaints concerning potentially unlawful processing of personal data.